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As of May 17, 2023, new <a href="https://parkingsvo.ru/yuridicheskaya-informacziya/pravila-polzovaniya.html">Rules</a> come into effect that define the procedure for dropping off taxi passengers at the terminal areas of Sheremetyevo International Airport.

According to the new version of the Rules, the drop-off of passengers arriving at Terminals B and C by taxi must be carried out exclusively in the "DEPARTURE" zone – on the access lanes along the buildings of Parking B and Parking C. After this, airport visitors will be able to proceed within just a few minutes via the overhead walkways from the parking lots to the Terminals, passing through security checks directly in the parking buildings.

Dropping off taxi passengers in the "ARRIVAL" zone will be considered a violation of the Rules, leading to measures being taken against the offending vehicle to block access to the terminal areas and Paid parking at Sheremetyevo International Airport for a period of 48 (forty-eight) hours.

This measure will help optimize traffic flow on the access roads and terminal area, making the boarding/alighting of passengers quicker and more comfortable.

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Rules for passenger drop-off by taxi at Sheremetyevo Airport

The "Comfort" parking zone is becoming an increasingly popular location in Parking B. The zone is located on the 4th level of the parking facility, near the pedestrian gallery connecting the parking building with the terminals of the Northern complex. Within walking distance from the "Comfort" zone is the security screening point at the entrance to Terminal B (detailed rules for passing through security can be found in the section "Security Screening at the Entrance to the Terminals" on the official airport website).

The parking spaces in the "Comfort" zone are isolated from transit traffic, making it easier to park cars as well as to pick up or drop off passengers.

Customers of the "Comfort" parking zone can use one of several 11 kW electric vehicle charging stations for free. The stations are equipped with a Type 2 charging cable.

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The "Comfort" parking zone is becoming increasingly in demand.

As of December 26, 2022, the rates for official parking at Sheremetyevo are updated. More details on the locations and new rates:
<a href="/parking/p2-b">Terminal B Parking</a>&nbsp;/&nbsp;<a href="/parking/p2-c">Terminal C Parking</a>
Located on Sheremetyevskoye Highway opposite Terminals B and C. Equipped with elevators and their own inspection zones; covered pedestrian galleries lead from the parking lots to the terminals. Families with multiple children receive a&nbsp;<a href="https://parkingsvo.ru/akczii/skidka-25-mnogodetnyim-semyam.html">25% discount</a>&nbsp;on parking of any duration in Parking B and C.
1-3 hours – 300 ₽/hour (over 3 hours – daily rate) 1-4 days – 1000 ₽/day 5-7 days – 700 ₽/day 8-30 days – 600 ₽/day from 31 days – 1000 ₽/day
&nbsp;
<a href="/parking/p13">P13</a>
Located on Starosheremetyevskoye Highway, 5-10 minutes' walk from Terminals B/C. 1st hour (from 1 to 60 minutes) – 100 ₽/hour 2nd and 3rd hours – 250 ₽/hour (over 3 hours – daily rate) 1-4 days – 700 ₽/day From 5 days onwards – 400 ₽/day
&nbsp;
<a href="/parking/p17">P17</a>
Located at the intersection of Lobnenskoye Highway and Aviatsionnaya Street, 10-15 minutes' walk from Terminals B/C. 1st and 2nd hours – 250 ₽/hour (over 2 hours – daily rate) 1-4 days – 700 ₽/day From 5 days onwards – 400 ₽/day
&nbsp;
<a href="/parking/p18">P18</a>
The closest open parking to Terminals B/C. The walk from the parking to the terminals takes 3-5 minutes. 1st and 2nd hours – 250 ₽/hour (over 2 hours – daily rate) 1st day and subsequent days – 700 ₽/day
&nbsp;
<a href="/parking/comfort-p2-b">Comfort Parking Zone in Parking B</a>
A special location located on the 4th level of Terminal B parking, near the pedestrian gallery connecting the parking building with the terminal. 1st and 2nd hours – 600 ₽/hour (over 2 hours – daily rate) 1st day and subsequent days – 1400 ₽/day
&nbsp;
<a href="/parking/vip-b">VIP Parking Terminal B</a>&nbsp;/ VIP Parking Terminal C
The most comfortable parking spots for VIP lounge clients, in close proximity to the entrance of the "VIP LOUNGE". For the first two hours of parking – 2200 ₽ 3rd hour and each subsequent hour – 1700 ₽/hour
&nbsp;
Payment for parking services with a discount for large families is made at the cash desks at the Multi-level Parking Administration.&nbsp;
Payment for parking services on general terms can be made:
<ul>
<li>using automatic cash terminals,</li>
<li>at the exit barrier stands (with a bank card for amounts up to 3,000 rubles or via the Fast Payment System),</li>
<li>online on the official "Sheremetyevo Parking" website. For quick payment on the site, scan the QR code on the parking ticket and follow the link to the&nbsp;<a href="/online">payment page</a>.</li>
</ul>

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Parking rate updates at Sheremetyevo in December 2022

Participants of the "Aeroflot Bonus" loyalty program can use their accumulated miles to pay for official parking services at Sheremetyevo International Airport.
To do this:
<ol>
<li>Log in to the Personal Account of the Aeroflot mobile application version 4.3.0 and above on the Android operating system. To install or update the mobile application, follow the <a href="https://www.aeroflot.ru/ru-ru/mobile_app/" target="_blank" rel="noopener noreferrer nofollow">instructions</a>.</li>
<li>In the "Spend Miles" section, select the "Parking for Miles" option.</li>
<li>When exiting the parking lot, scan the parking ticket and confirm the deduction of miles.</li>
</ol>
Have a pleasant journey!

Aeroflot_Bonus.jpg

Pay for official parking services at Sheremetyevo Airport using Aeroflot Bonus miles.

On June 27, 2022, the operation of Parking R18 was resumed, which had previously been closed due to the construction of the railway terminal. R18 is the "fastest" parking option for passengers of Terminal B: the walk to the terminal will take only 3-5 minutes.

The parking capacity is 269 spaces. The parking area is paved and illuminated, with clearly visible markings indicating parking spaces and driveways.

You can reach the parking lot via Sheremetyevo Highway, turning onto it from the Leningrad Highway (E105) or from the M11 "Neva" expressway. Without entering the terminal area, you should continue along Sheremetyevo Highway alongside Terminals B and C, and after 100 meters from the Terminal B building, turn right towards the parking entrance.

The cost for one hour of parking at R18 is 300 rubles (for more than two hours, a daily rate applies). The cost for each day of parking will be 900 rubles.

Parking R18 is a true surprise for history enthusiasts. In the center of the parking space stands an aviation monument to the Il-62M aircraft – the flagship of the Soviet civil aviation fleet. On the website of Sheremetyevo International Airport, you will find an interesting [story about the opening of the monument](https://www.svo.aero/ru/press_center/press_releases/sheremetevo-opened-airplane-monument) and a video about the history of the legendary aircraft.

The second attraction of the location is a small three-story building that separates Parking R18 from the airfield. This is the first terminal of Sheremetyevo, which looks almost the same as it did in a historical photograph after 60 years.

Фон новости_Р18.jpg

New Parking R18: convenient and fast

<a href="https://parkingsvo.ru/parkovki/parking-terminala-b-zona-komfort/">Comfort Zone</a>
Since June 20, 2022, passengers and guests of Sheremetyevo Airport have access to a new parking area called "Comfort" – a special location in the Multi-Level Parking of Terminal B. It is located on the 4th level of the parking garage, near the pedestrian gallery that connects the parking building with the Terminal. Within walking distance from the designated parking spaces is the inspection point at the entrance to the Terminal.
The parking spaces in the "Comfort" zone are isolated from transit traffic, making it easier to park cars and ensuring safer boarding/alighting for passengers.
The "Comfort" zone includes a parking space for electric vehicles with free charging available. The electric space is equipped with a branded docking station from a well-known car manufacturer, with a capacity of 11 kW. To use the charging service, it is necessary to inform the parking dispatcher in advance by calling <a href="tel:89250029093">+7 (925) 002-90-93</a> and follow their instructions.
To enter and park your vehicle in the "Comfort" zone, use the ticket received upon entering the Terminal B parking garage. The cost for parking in the "Comfort" zone is 500 rubles per hour (after two hours, a daily rate applies). The cost for each day of parking will be 1400 rubles.
<a href="https://parkingsvo.ru/parkovki/otkryitaya-parkovka-p12/">Parking P12</a>
From June 20, 2022, the surface Parking P12 resumes operations. Car owners can choose between two parking sectors: with open parking spaces (rate – 250 ₽/day) and covered spaces, sheltered from precipitation (rate – 300 ₽/day).
Parking P12 is located away from the airport, at the intersection of Novoe and Sheremetyevo highways. A free shuttle bus operates between Parking P12 and the Northern Terminal Complex (Terminals B and C). Passengers of P12 are picked up and dropped off at the second lane from the Terminal B building, near the lighting pole numbered 99. The bus stop is marked with an appropriate informational sign. Client transfers from the parking lot are conducted around the clock, every 30 minutes (see the "Transfer Route Map").
For additional information or immediate consultation, please contact the Sheremetyevo International Airport Contact Center at <a href="tel:84955786565">+7 (495) 578-65-65</a>.
 
<a class="img-pop" href="assets/images/parkings/marshrut-dvizheniya-r12-stk.jpg"><img style="display: block; margin-left: auto; margin-right: auto;" src="https://svo.oxem.ru/s3/2023/06/09/409d420a96d89483b777916311223124650a1b7c.jpg" width="1400" height="867" /></a>

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Sheremetyevo Parking: A Zone of Personal Comfort!

From June 1, 2022, the multi-level parking of Terminals E/F becomes even more accessible for passengers at Sheremetyevo. The cost of daily parking will be just 200 rubles, which is the lowest price for parking a car in the official airports of Moscow!

Parking E/F is located on the territory of the Southern Terminal Complex (STC). From June 6, 2022, passengers can travel between the Southern Terminal Complex (STC) and the Northern Terminal Complex (Terminals B and C) on comfortable Aeroexpress trains. For customers of the multi-level parking at Terminals E/F, the transfer between the airport terminals during the day will be free.

To board the train, a parking ticket confirming the car's placement in the parking of Terminals E/F will be required. Follow along the parking building towards the Radisson Blu hotel, as shown on the map. The entrance to the Aeroexpress terminal is located at the end of the building. Go up to the 3rd floor and present your parking ticket to the Aeroexpress staff at the information desk. Upon the staff's invitation, proceed to the train departure platform. Take a seat on the train heading to Terminals B and C. The travel time will be 10 minutes. On the return to the parking, you will need to contact the Aeroexpress duty specialist again.

Trains operate daily from 04:27 to 23:46, every 30-40 minutes. Between 07:30 and 19:10 (from STC) and from 07:50 to 19:40 (from NTK), the trip with a parking ticket will be free. At other times, the fare will be 50 rubles.

To check the schedule and purchase a ticket for Aeroexpress: [https://aeroexpress.ru/aero/schedule.html](https://aeroexpress.ru/aero/schedule.html).

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Park with benefits!

As of June 1, 2022, the rates for surface parking lots P12, P13, and P17 are being updated. More details about the facilities and new rates:
<a href="/parking/p12">P12</a> and <a href="/parking/covered-p12">P12 (Covered)</a>
Budget parking located on Novoe Highway in the Sheremetyevo Industrial Park, south of Sheremetyevsky Highway. The parking is temporarily closed but will resume operations in June 2022. Customers will have access to parking spaces in the open part of the lot and under a canopy. The new daily parking rates are:
<ul>
<li>P12 — 250 rubles/day.</li>
<li>P12 (Covered) — 300 rubles/day.</li>
</ul>
<a href="/parking/p13">P13</a>
Located on Starosheremetyevsky Highway, 5 minutes walk from Terminal B. The new parking rates are:
<ul>
<li>1st hour — 100 rubles/hour,</li>
<li>2nd and 3rd hour — 200 rubles/hour, over 3 hours — daily rate.</li>
<li>1-4 days — 600 rubles/day</li>
<li>From 5 days and beyond — 400 rubles/day.</li>
</ul>
No free time is provided.
<a href="/parking/p17">P17</a>
Located at the intersection of Lobnensky Highway and Aviatsionnaya Street. The new parking rates are:
<ul>
<li>1st and 2nd hour — 200 rubles/hour, over 2 hours — daily rate.</li>
<li>1-4 days — 600 rubles/day</li>
<li>From 5 days — 400 rubles/day.</li>
</ul>
No free time is provided.
Payment for services can be made using automated cash terminals or online on the official "Sheremetyevo Parking" website. To pay online, scan the QR code on the parking ticket and follow the link to the payment page.

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Update of tariffs for Sheremetyevo flat parking.

From 00:00 Moscow time on May 1, 2022, the remote Parking P12 introduces a restriction on opening new parking sessions: placing vehicles in the P12 area will be unavailable. Passengers of Sheremetyevo who have already used the services of P12 can leave the parking lot at any time.

Due to the transfer of airline flights to Terminals B and C, we recommend using the parking facilities of the Northern Terminal Complex (NTC) for vehicle placement. Available to car owners are the <a href="/parking/p2-b">Terminal B parking</a>, <a href="/parking/p2-c">Terminal C parking</a>, and the surface parking lots <a href="/parking/p13">P13</a> and <a href="/parking/p17">P17</a>.

The multi-level parking lots of Terminals B and C are the most comfortable parking option. The parking buildings are connected to the Terminals by covered pedestrian galleries, and crossing to the departure area takes no more than 5 minutes. In the multi-level parking lots, the service of <a href="/parking">Booking</a> a parking space is available, and the flexible pricing system provides a decrease in price depending on the duration of parking.

Any parking session can be paid for <a href="/online">online</a> on the official website of "Sheremetyevo Parking."

For additional information or prompt consultation, you can contact the Call Center of Sheremetyevo International Airport at 8 (495) 578-65-65 (available 24/7).

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Parking P12 suspends services to airport passengers.

As of April 1, 2022, the rates for parking zone R2 will change, which includes the multi-level parking at Terminals B, C, and D. More details on the new rates:
<a href="https://parkingsvo.ru/parkovki/parkovka-terminala-b/">Parking at Terminal B</a> / <a href="https://parkingsvo.ru/parkovki/parking-terminala-c/">Parking at Terminal C</a> / Parking at Terminal D:
1-3 hours – 300 ₽/hour (over 3 hours – daily rate) 1-4 days – 900 ₽/day 5-7 days – 700 ₽/day 8-30 days – 500 ₽/day from the 31st day – 900 ₽/day
Charging in the parking lots starts from the moment of entry.
30 minutes of free parking are still available in the Transit Area – the access lines along the buildings of the parking lots at Terminals B and C (see the scheme). If more time is needed for arrivals or departures, we recommend parking the car in the parking lot.
The parking rates at Sheremetyevo remain among the most affordable compared to similar parking facilities at Moscow airports. The parking lots are equipped with elevators and comfortable inspection areas; covered pedestrian galleries lead from the parking lots to the Terminals.
Large families are offered a 15% discount on parking of any duration in the multi-level parking lots at Terminals B and C.
<a class="img-pop" href="assets/images/parkings/img-1685.jpg"><img style="display: block; margin-left: auto; margin-right: auto;" src="https://svo.oxem.ru/s3/2023/06/09/80a8337a03d94715891abf7b42dd923a6aa443a7.jpg" width="1600" height="1260" /></a>

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Rate update for zone R2 effective from April 1, 2022.

Due to the suspension of operations at Terminal D, as of March 15 of this year, the transfer direction from Remote Parking P12 is changing. All buses from P12 will only operate to the STC, Northern Terminal Complex (Terminals B and C).
Boarding and disembarking of P12 clients will take place at the second lane from the Terminal B building, near the lighting pole numbered 99. The bus stop is marked with the appropriate sign. The free transfer between Parking P12 and the STC operates around the clock, with a 30-minute interval.
Remote Parking P12 is one of the most budget-friendly options for vehicle accommodation. The parking fee is 200 ₽/day in the open area of the parking lot and 250 ₽/day under the canopy, protecting the car from atmospheric precipitation. When planning your trip to the airport, use the <a href="/parking">Booking</a> service for parking spaces.
For additional information or prompt consultation, you can contact the call center of LLC "Sheremetyevo Parking" at: <a href="tel:88007079672">8 (800) 707-96-72</a> (available 24/7).

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Changes in the transfer operation from Parking P12

Sheremetyevo Airport, amid a reduction in international air travel, will suspend passenger service in Terminal D starting March 15 of this year. At the same time, the operation of the airport's parking facilities will be optimized.

Parking in the multi-level parking lot of Terminal D will be available only to airport and airline employees from that date. Access to the parking area can be made using personal vehicles with official passes or with cars from car-sharing services Delimobil, Citydrive, and Yandex.Drive.

Flights from airlines operating in Terminal D will be moved to Terminals B and C. More details about the upcoming changes can be found in the material on the official airport website.

Passengers who have booked parking in Terminal D from March 15 onward are asked to use the booking cancellation service in the Feedback section. We apologize for the necessary inconveniences.

For additional information or immediate consultation, you can contact the Sheremetyevo Parking LLC Contact Center at 8 (800) 707-96-72 (available 24/7).

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Terminal D parking suspends services.

The car-sharing service <a href="https://citydrive.ru/" target="_blank" rel="nofollow noopener">Citydrive</a> is now among the official partners of Sheremetyevo International Airport. This means that users of the service can complete their car rental for free on the airport premises or pick up a car upon arrival in Moscow.

Parking spaces for car-sharing vehicles are located on the 2nd level of the parking lot of Terminal B (STK, Northern Terminal Complex) and the 2nd level of the parking lot of Terminal D (UTC, Southern Terminal Complex). Both locations can be easily found in the Citydrive mobile app: to do this, open the car map, tap the settings icon in the top right corner of the screen, and apply the "Designated Parking" filter. If you then tap on the blue parking marker, a window with detailed information about it will open.

At Sheremetyevo, a convenient entry and exit algorithm based on license plate recognition is in place for car-sharing clients, without the use of a parking ticket. In most cases, the system successfully identifies the vehicle and issues a command to open the barrier. In cases where, due to adverse weather conditions, the vehicle's license plate cannot be read correctly, the client should press the call button at the barrier and follow the dispatcher’s instructions.

The short-term car rental service Citydrive is available in mobile applications for iOS and Android. Currently, the operator's fleet consists of over 6,000 vehicles of various makes and comfort classes; the company's clients choose cars that suit them best.

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Moscow-Sheremetyevo-Moscow: a new carsharing operator on the route

We inform about the change in daily rates in the multi-level parking lots of Terminals B, C, and D starting from December 20, 2021. More details about the new rates:
&nbsp;
<a href="/parking/p2-b">Terminal B Parking</a>&nbsp;and <a href="/parking/p2-c">Terminal C Parking</a>:
First 30 minutes – free
31-60 min. – 250 ₽/30 minutes
2-3 hours – 250 ₽/hour (over 3 hours – daily rate)
1-4 days – 800 ₽/day
5-7 days – 600 ₽/day
8-30 days – 300 ₽/day
from 31 days – 800 ₽/day
&nbsp;
Terminal D Parking:
1-3 hours – 250 ₽/hour (over 3 hours – daily rate)
1-4 days – 800 ₽/day
5-7 days – 600 ₽/day
8-30 days – 300 ₽/day
from 31 days – 800 ₽/day
&nbsp;
The parking rates at Sheremetyevo remain among the lowest compared to similar parking facilities at Moscow airports. The parking lots are equipped with elevators and comfortable inspection areas; covered pedestrian galleries lead from the parking lots to the terminals.
&nbsp;
Free – the first 30 minutes in the parking lots of the Northern Terminal Complex (Terminals B and C).
Large families are offered a 15% discount on parking of any duration in the multi-level parking lots of Terminals B, C, and D.

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New rates for covered parking.

The modern 5-level parking facility of Terminal C, with a capacity of 2,500 parking spaces, was put into operation simultaneously with Terminal C in January 2020. However, in March of the same year, the operation of the facility was suspended due to a reduction in international air traffic. 

After 1.5 years, the parking facility resumed operations. It will accept vehicles of passengers on international flights of Aeroflot.

Detailed information about the parking facility, traffic routes, and service costs can be found in the section <a href="/parking/p2-c">Multi-level Parking of Terminal C.</a>

We recommend drivers arriving at the airport in personal vehicles to use the Multi-level Parking or transit lanes along the parking building for passenger drop-off and pick-up. The first 30 minutes of stay in these locations are free!

We advise taxi drivers to use the extreme left access lane to Terminal C. It is equipped with additional exits to Sheremetyevo Highway, which significantly simplifies and speeds up passenger service.

Фон_Р2С.jpg

The Terminal C parking has resumed operation.

Booking a parking space at Sheremetyevo is now available in the multi-level parking garages of Terminals B, C, and in the surface parking lot P12.
Using the service is as easy as one-two-three:
<ol>
<li>Go to the <a href="/parking">Booking</a> section on the official website <a href="https://parkingsvo.ru/">https://parkingsvo.ru</a>.</li>
<li>Specify the departure Terminal, date and time of parking arrival, and planned departure date. The system will offer available parking options for the specified period and calculate the service cost.</li>
<li>Select the parking option that suits you and follow the further instructions from the system. The Booking Code and instructions will be sent to your email after payment.</li>
</ol>
Online booking is a guarantee of a free parking spot at the Airport's official parking lots, as well as the opportunity to budget for parking expenses in advance for your trip.
Booking a parking space at Sheremetyevo is a confident start to your journey!

hero.jpg

Book a parking space at SVO.

<h2>How to pay for parking?</h2>
To use the new feature, a special section "Parking Payment" has been created in the main menu. After clicking the "Pay" button, the customer needs to enter the parking ticket number, receive information about the session cost, and provide bank card details. After the payment is completed, a window will appear on the screen confirming the successful transaction. A list of paid parking tickets can be viewed in the "Payment Archive" tab.
For the convenience of using the app, the parking payment feature is also implemented in the "Parking" subsection of the "My Journey" section, which is designed to save essential information about the vehicle's parking location, as well as in the "By Car" subsection of the "How to Get There" section.
The Sheremetyevo mobile app is available for free download on the <a href="https://itunes.apple.com/ru/app/sheremetyevo-airport/id1068124428" rel="nofollow">App Store</a> and <a href="https://play.google.com/store/apps/details?id=aero.svo.app" rel="nofollow">Google Play</a>. “For advertising purposes”

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Pay for parking at Terminal D through the app.

The Sheremetyevo International Airport has expanded the terminal area of the Northern Terminal Complex – STC (Terminals B and C) with the opening of the 4th transport line. The new two-lane access road separates transport flows to Terminals B and C (see traffic diagrams). Cars heading to the "Arrivals" zone of Terminal B now have the option of direct access. In turn, vehicles leaving the "Arrivals" zone of Terminal C can exit the airport immediately without needing to go through the terminal area of Terminal B. Thus, the additional 4th line has reduced the volume of transit traffic and increased the overall capacity of the terminal area.

Line No. 4 is marked on updated road signs on Sheremetyevskoye Highway and is taken into account in Yandex's mapping services when planning routes to Terminals B and C.

This project is part of a comprehensive program to improve road traffic in the airport area. Sheremetyevo International Airport, in collaboration with the Department of Transport and Development of Road Transport Infrastructure of Moscow and the Ministry of Transport and Road Infrastructure of the Moscow Region, has previously implemented a number of improvements:

- Distribution of transport flows in the "Departure" and "Arrival" zones of the STC terminal area;
- Optimization of taxi operating rules;
- Reconstruction of exit groups in the "Arrival" zone of the STC;
- Organization of specialized sectors for passenger boarding by priority and types of transport in the terminal areas of Terminals B and C.

With the introduction of the additional transport line, the area of the "Arrival" zone of the STC has increased by 25%, and the number of entry groups has increased to 11 (by 60%). The average time for vehicles to pass through the "Arrival" zones of Terminals B and C has decreased from 58 seconds to 22 seconds (by 2.6 times), and the speed of movement has significantly increased – on average from 12 to 32 km/h. The expansion of the terminal area of the STC and the construction of exits from adjacent facilities and overhead pedestrian crossings on Aviatsionnaya Street have reduced the frequency and duration of traffic jams in the area of the transportation hub formed by Aviatsionnaya Street, Sheremetyevskoye Highway, and Lobnenskoye Highway by 4.8 times.

The renovation projects for the road infrastructure are actively supported by Yandex, thanks to which innovations are promptly reflected in the operations of Yandex.Go and Yandex.Maps applications.

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The 4th transport line has been put into operation – the traffic flows to Terminals B and C have been separated.

Уважаемые пользователи!
На сайте &laquo;Шереметьево Паркинг&raquo; продолжается развитие цифровых сервисов. Один из следующих шагов &ndash; запуск Личного кабинета и новой Программы лояльности для тех, кто регулярно пользуется официальными парковками аэропорта.
В целях настройки Программы лояльности, в рамках внутреннего IT-проекта уже проработано более 30 сценариев пользовательского поведения, а модель расчёта бонусов тестируется на исторических данных. Но прежде чем вывести систему &laquo;в свет&raquo;, мы хотим услышать вас.
Какие поощрения действительно будут полезны? За что, на ваш взгляд, стоит начислять бонусы? Возможно, вы предложите нестандартный механизм &ndash; и он ляжет в основу будущего решения.
Поделитесь идеей через <a href="https://parking.svo.aero/help/contact-us?category=idea">форму обратной связи</a>, отправив нам сообщение с темой &laquo;Идеи меняют правила&raquo;. Все предложения проходят автоматическую регистрацию в CRM-системе и поступают на рассмотрение команде проекта.
Мы ценим обратную связь и стремимся к сервису, который не просто &laquo;работает&raquo;, а делает поездку удобнее.&nbsp; Следите за нашими новостями &ndash; запуск Личного кабинета и новых функций запланирован в ближайшее время.

Фон новости_Идеи меняют правила.jpg

Будущая Программа лояльности — подключайтесь к разработке!

Cash bonuses are credited to the card with each purchase, allowing the client to use the parking services at Terminal D and nearby hotel parking for free, receive discounts at Duty Free, and enjoy other benefits.
The card can be quickly obtained directly at Sheremetyevo Airport. The card is issued based on a Russian or foreign passport.
"This unique loyalty program for Russia is our way of thanking passengers for using the airport's services," noted Denis Pashkovsky, Deputy General Director for Commercial Activities of JSC 'MASH'. "I am especially pleased that we are launching this program on the eve of the 2018 FIFA World Cup. As the main air gateway of the country, we will be sending and receiving many compatriots traveling to football matches, along with foreign guests. I am sure that many of our guests will find the variety of discounts, special opportunities, and privileges offered by the SVO club card very attractive."
The SVO club Mastercard can be standard or premium, with the possibility of opening a credit limit (up to 300,000 rubles for standard and up to 1 million rubles for premium).
The holder of the premium card receives 7% in bonuses for each purchase made in the "Travel" category (payment for air and train tickets, hotel bookings, car rentals), while the owner of the standard card is rewarded with 5%.
Bonuses for purchases in any retail stores within the airport amount to 5% regardless of the type of card, and when paying with the card in other categories in any stores outside the airport, it is 1%. One bonus equals one ruble.
The premium card entitles the holder to free parking directly in the multi-level parking of Terminal D for 14 days a year, while the standard card allows for 7 days. Free parking during the stay is also provided at Radisson Blu and Park Inn hotels located within the airport. Additionally, the cardholder can upgrade a standard room to "business" for free and receive a 10% discount at the hotel restaurants.
The discount at Imperial Duty Free Heinemann stores and the "Shokoladnitsa" restaurant within the airport is 10% for all SVO club cards from Binbank.
The premium card is profitable and multi-currency: up to 7% in bonuses is credited on the account balance, and the client is provided with three accounts — in rubles, dollars, and euros, which allows them to avoid losing funds on conversions when paying in foreign countries. The premium card allows for cash withdrawals without commission at any bank's ATM in Russia and abroad, as well as free insurance for traveling abroad for oneself and relatives with coverage up to 100,000 euros.
With the premium card, the client has unlimited access to the Mastercard business lounge at "Sheremetyevo" and business lounges at airports worldwide through the Lounge Key program.
Furthermore, premium cardholders are provided with personal bank manager service, concierge service, and 24/7 phone support with a dedicated number.
Service for SVO club cards is free if the following conditions are met: a salary of at least 150,000 rubles per month must be deposited into the premium card, and the monthly turnover at retail points for the standard card must be at least 25,000 rubles. If these conditions are not met, the service fee for the premium card will be 2,450 rubles per month, and for the standard card, it will be 119 rubles per month. “As a form of advertising”

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SVO club Mastercard card

At LLC "Sheremetyevo Parking," the Unified Information Service 24/7 operates around the clock. Operators receive calls on the "hotline" number 8-800-707-96-72, assisting clients with technical and informational issues, and consulting on tariffs and services. If necessary, the Service operator will redirect the client’s request to the relevant specialists in the company.

The second area of work for the contact center is processing and formulating responses to messages sent by users through the <a href="/help/contact-us">feedback form</a>. Among the options presented in the Form is a new “callback” service. If the client requesting the service does not specify a time for contact, the first available operator will return the call.

The foundation of the Unified Information Service 24/7 is a modern information system with features for automatic registration of incoming data, audio and visual notifications, task distribution, and record keeping. No inquiry from an individual or legal entity will go unanswered by the Service staff. Because – Your call is very important to us!

The unified information service 24/7 will answer your question.

A journey into the future - this is the impression left after visiting the relaxation area opened by "Yandex.Drive" in collaboration with "Sheremetyevo Parking" at the multi-level parking lot of Terminal D. Every detail has been carefully thought out for the service users: a dedicated free parking area for 20 cars, cozy sofas, and soon there will be machines offering free drinks for Drive users. All of this is designed in an incredible, futuristic style. 

In the future, cars using the service will have the option of contactless payment for tolls on the M11 highway to Sheremetyevo and back, with a 20% discount on the toll.

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